Be very careful with this funeral home. They may lack honesty, and or diligence.
A year ago we lost a parent/In-Law. We used Modell because the parent's spouse was handled through them. During the arrangements ,with the owners daughter, we informed her that the Parent had changed it's mind, and instead of the full burial package, the Parent had previously decided on, the parent wanted Cremation, and a Memorial service at our Church. The Pastor had become a good friend. The Daughter worked with us on the Urn, cards and the arrangements of the remains. Yet, it appeared to us that she became preoccupied with other matters and wanted to give us over to someone else as soon as she could. On later reflection we questioned ourselves on her leaving us was due to the amount of money we were not spending.
Months passed as I went through boxes of the parent's records, gotten food poisoning, and spent weeks sipping Broth and sleeping. As we did not pay in full immediately Modell put the account into collection. While recovering I spent an hour in the morning and another in the afternoon back in the boxes. Discovering, in a bundle of old Bank records, a Customer's copy of a Forethought Funeral Insurance policy written by Modell Funeral Home.
I contacted Modell and the daughter answered. I told her what I had discovered, and her immediate response was how glad she was that she was not the person to have handled this. How that person should have checked the records. (She must have been doing something else when she spent over ten minutes checking, or she did find the records?, we do not know). She then asked to take care of the matter for us, for which I declined, having no confidence or trust in her or them.
The story continues but the above is the essentials. I still question myself on whether or not she was diligent, or if she had found the policy. Did she have a lack of memory in handling us, or was she trying to cover herself. Did she put us in collection to further gain funds and cover themselves?
What was nice, was that in the final meeting she never gave us or offer us any credit for there lack of service, Professional to the end. Oh, I forgot they messed up the cards.
Posted: Mar 05, 2015
Little Compton, Rhode Island
Was called in to work on their Generator during hurricane Sandy. Generator is very old and parts would be difficult to find. located parts and found generator has furthr problems that dont warrent going any furthr. Customer does not return phone calls for payment. Made three calls to office and asnwering service keeps giving messages to client. No replies to messages inturn customer is avoiding payment for services provided. Poor business ethics.
Posted: Dec 06, 2012
So sorry to hear about Mae, I loved her. She was a dear friend and colleague at the bowling alley. Don'y forget that she also was a member of the Portsmouth Women's Bowling Assn. Hall of Fame.
Posted: Mar 15, 2013
Sorry to say this is not the best of services. No one answers the phone to pick up the departed. Real nice when you paid up front. Sorry Charlie. Come back when you can...
Posted: Dec 11, 2013
Where do you take deceased people to be cremated?
Posted: Jun 13, 2012