We had a horrible experience. We were given false and misleading information. I actually had to educate the young funeral director on the facts of Social Security as he was confused to the law. After they changed the amount on the invoice, they actually told me that they were sorry that it was confusing for me. Believe me, I am not confused. They are greedy and shady.
Posted: Dec 07, 2013
Brown & Young staff is very unprofessional ,lady answer the phone is very rude and nasty.Owners,are old and need to retire. I would not recommend this funeral home to anyone at anytime
Posted: Mar 17, 2014
Callous and unprofessional. They made a difficult time that much harder by their lack of helpfulness, lack of compassion and lack of respect shown to our family and our deceased loved one. I can give many examples but the three most hurtful were never offering their condolences to our family, never calling to let us know the cremation was complete, and, the most serious of the three, shipping our loved one's ashes to us in a used shoe box. They should not be in business.
Posted: Jan 11, 2016
Colorado Springs, Colorado
After suffering the loss of our mother we continued to suffer further atrocities for 3 days at the hands of an organization that leads loved ones to believe they are in some way affiliated with the VA by their name alone.
It took a small army of 5 wonderful people: Chris Dusrenne, Ron Snell, Lisa Carter, Justin Ferraro and Don Allen to pull off the most amazingly beautiful funeral in record time. Chris instantly took charge and called Ron to make it happen, then Lisa set everything up in 24 hrs. including Fort Logan National Cemetery. Justin and Don escorted our mother to her mass and burial in Denver. I almost forgot 2 more people - Ed Rottenborn the beautician who did more than just give us each a lock of mom’s hair and Hope Alvarez who assisted my sister with picture setup. You and your loved one will be cared for by a top notch organization with perfection, professionalism, and honest from the heart caring.
Words alone cannot express the gratitude my sister and I feel about Swan Law Funeral Directors and their outstanding staff. Thank you from the bottom of our hearts. Linda and Nan
Posted: Oct 18, 2016
Palmyra, New York
I was honored to have my wife's funeral service handled by this funeral home. The facility is a historic house in a historic town. The house is kept in A-1 condition and feels like a home not a funeral chapel. Many of the folks that attended the calling hours commented on how the presentation was as it made you think your were just visiting an old freind. We also had several small childern in the family who were there and the staff took care of thier needs by providing coloring books and reading material in a seperate room off from the main viewing room. They attended to the childern while the family was allowed to visit with guests. I was very very impressed by the professionalism of the staff from the time they came to pick up the remains to the constent contct with us to know if there was anything that could be done. I would highly recommend this funeral home to anyone who is looking to pre arrange a funeral or have the need for one at the time of the passing of a loved one.
Posted: Sep 27, 2012