My fathers services were as nice as it couldve been with this provider. The employees wore nice suits with white gloves and were meticulous with ushering the family hurriedly through the services and into the waiting cars. My fathers obituary was butchered and when we tried to have it corrected at 8:00 pm after it was published on the website, we were told it was too late and Ms Buggs rudely said she could not send in the correction to the local paper because it would cost money, even though I offered to pay for it. My fathers name is Charles but it read "Clarence" on the obituary. My sons name was misspelled. Other family members names were changed even though we tried do have everything corrected before it went to print, it was unsuccessful. The obituaries that were handed out at the funeral had my fathers name as Clarence too. We weren't allowed to mingle and talk with family and friends who had driven 6 hours or more to pay respect, because they ushered us straight from the cars to our seats, then began the service. I don't care about the nice suits they wore or the limos they allowed us to ride in. My father and my family was disrespected with all the mistakes. It was just too much. I give them 1 star because they did a fine job making my daddy look nice.
Posted: Aug 16, 2012
Rollins Funeral handled my mothers remains in 1968. They did beautiful work at that time. My family was very pleased & comforted. Seeing as my mom had been disfigured from being beat to death in the head & raped, her face was disfigured & the embalmers did a wonderful job. You could not even tell anything had happened from what we saw in the hospital & what the embalmers had completed. To this day I thank God for the kindness we were shown. I was 12 years old then. God bless you all always
Posted: Sep 23, 2013
My family had a terrible experience at the J Allen Hooper Funeral Home. Calls and e-mails were rarely returned, even to answer the most simple questions. The person helping us actually complained to us that he was overworked. My grandmother looked terrible at the viewing and the makeup was literally cracking off of her hands. I know it was not "her" but we ended up deciding to close the casket because they did such a terrible job. I would avoid this one at all costs.
Posted: Oct 06, 2012
White House, Tennessee
Yesterday, 01/16/13 I went to the funeral of a good friend. By the end of the funeral I felt really sorry for the family. there seemed to be no sympathy or empathy by the ones who were conducting the service it was quite cold and strictly buisness like. My wife was to sing for the funeral and they lost her accompanyment CD. I will never even suggest that anyone use this funeral home. the only reason I even gave them a one rating is that they did at least get my friend buried.
Posted: Jan 17, 2013
Owens Funeral Home owner Mike Owens is a very clever man who gains a persons CONFIDENCE, then secretly changes the deal giving himself great advantage. If you must deal with him hire a good probate attorney, if not go to a different funeral home. Be careful he owns three in Alexandria and one in Summitville plus the Alexandria grave yard. I found him to be extremely dishonest and manipulative. I lost several thousand dollars.
Posted: Oct 18, 2013