In reply to Joe Browne's complaint---Joe--We are sorry that you feel this way and understand your being upset. However, a funeral director can only advise a family on closing a casket. We cannot force a family to say yes to a closed casket. We are not ashamed of our work-we go farther than most would. We advise a family, but CANNOT force them to make a decision. We do what the family asks us to do after we have made our recommendations. We hope that your heart can rest in the fact that Tim is at peace.
Posted: Jul 12, 2012
Pleasant Hill, Illinois
Our family has been taken care of by this funeral home for 40 years or more and we've never had a complaint. Mr. Lummis makes the entire ordeal easier and helps with so many of the minute details.
Posted: Apr 08, 2014
Avoid this place if you can. My sister-in-law used this place and wow, they don t know what they are doing. She went in to make arrangements and they took her into the embalming room to look for something!!! Unprofessional. As the funeral ended at the cemetery, the funeral director handed her the bill and went over the charges!! This should have waited. Come on, right after she buried her dad. UNPROFESSIONAL!. Then to top it off, the death certificate was filled out incorrectly. Copies had been made and distributed to several agencies. Then it was discovered the SS number had been her mothers!! WOW talk about incompetence. They need to take a course on dealing with customers and how to run a funeral home. Go to Reed City instead.
Posted: Jun 11, 2012
When my husband got very ill I was referred to Alternative. Larry and his wife were the most compassionate people I have met and the services that they performed were outstanding I was so impressed my husband looked wonderful. Thank you again for your professionalism.
Posted: Aug 19, 2013
Rose Hill, Virginia
today is the 20 0f april your web site needs to be updated on funerals that you have
Posted: Apr 20, 2013