Did service for a close relative at there new location near warrensville,Ohio. Building is nice and clean,but disappointed on employees followed up with family about further business once my loved one was in the ground and all checks cashed. They could do a lot better with their customer service.
Posted: Jan 21, 2014
head stones for tooele, utah
Posted: Oct 01, 2012
I would like to thank Freeman Funeral Home for the way they help me get thru the grief of my sister, Nancy Joan Pierce. I was not able to attend her home going, as I had been sick with an illness and not able to travel. Loved the tribute video they put out about her. I want to thank Cindy especially for always being there to answer my questions. I order several video to send to brother and sister as we were not able to attend. Again a big thank you.
Posted: Feb 11, 2013
Callous and unprofessional. They made a difficult time that much harder by their lack of helpfulness, lack of compassion and lack of respect shown to our family and our deceased loved one. I can give many examples but the three most hurtful were never offering their condolences to our family, never calling to let us know the cremation was complete, and, the most serious of the three, shipping our loved one's ashes to us in a used shoe box. They should not be in business.
Posted: Jan 11, 2016
Colorado Springs, Colorado
We recently lost our mother due to complications after an unexpected surgery. What a shock! It was devastating. Anyone who has been through the loss of a loved one knows it is a daunting and overwhelming experience. We were all dreading the trip to the funeral home to start the process of putting mom to rest. However, Barb and the incredible staff at Swan-Law made the experience as painless as possible. The staff was professional, thoughtful and most of all genuine. Yes, guiding you through the process is their job. However, each person we dealt with was sincere, gentle and understanding.
The on-site reception room we opted to use after the memorial was perfect. It was so easy to have guests simply cross the hall to visit and share stories about mom. We were not pressured to use the room, it was simply offered. Barb also suggested a very modest menu that fit our needs perfectly.
My father is so happy with the service and attention we received, he plans on making pre-arrangements for his memorial with Swan-Law's pre-planning service. We shed plenty of tears planning mom's services, but were surprised to also share quite a few smiles and laughs at the same time. I would highly recommend using the Swan-Law for your funeral/memorial needs.
Posted: Feb 02, 2015