Beware of giving credit to the Deborah L Wilson Funeral Home, She has promised to pay her casket bill of $3745.93 for six months. No More excuses Debbie pay your bill.
Posted: Oct 17, 2013
Battle Creek, Michigan
My father passed in July. When the funeral home directors came to collect his remains, I informed them that I – as next of kin – should be consulted regarding the arrangements, as opposed to my stepsister. The following day my husband and I went to the funeral home to finalize arrangements for my father’s services. The director assigned to us, Andrew Emerson, told us that my stepsister had the authority, through legal documents, to make all the decisions regarding my father’s services. After having been asked to produce those papers, he consulted with his supervisor and returned with a Durable Power of Attorney appointing my stepsister as my father’s agent. He told us that his supervisor reviewed the document, and the document did NOT apply to the funeral arrangements. (The document includes “However, the POA ceases at the moment of the death of the principal.”)
All through the discussion regarding the arrangements, Mr. Emerson kept referring to my stepsister. I told him very clearly that what my stepsister had proposed had no bearing on the matter, and further, that my stepsister’s family should make arrangements for a separate memorial service, because the funeral was to be a quiet remembrance for my father’s biological family and friends. Mr. Emerson offered to contact my stepsister regarding my wishes, and I accepted.
The following day I spoke with Mr. Emerson. He told me he had contacted my stepsister and that she understood the arrangements were out of her hands, and that my stepsister said her family would be attending the funeral. I informed Mr. Emerson that attendance was unacceptable, and that I would inform my stepsister personally so that the information would be accurately conveyed. I left a very clear message on my stepsister’s voicemail that the funeral was for my father’s biological family and friends, and suggested that my stepsister’s family conduct a separate memorial service. In that way, she could have total control over the arrangements at her services, and there would not be any drama at my father’s funeral. I know my stepsister received the information, because her niece commented on the matter to my son via Facebook.
When the pastor I selected as officiate came to visit, he told me he had visited with my stepsister regarding the services. Why my stepsister was informed of my choice of officiate is beyond my understanding. Throughout our conversation, it became clear that my stepsister had given him information regarding the relationship between her and me that was irrelevant to the situation. In the end, the eulogy revolved around my stepsister’s family, and the pastor stumbled awkwardly over the information I provided to give comfort to my aunts and uncles. This would not have happened had the funeral home not provided information to my stepsister.
When my family and I arrived at the funeral home the day of the services, I found the chapel full of items brought by my stepsister. I informed Mr. Emerson that most of those items were to be removed. At that point, Mr. Emerson informed me that my stepsister’s family would be attending the services. Another employee of the funeral home inserted herself into the conversation and told me I could not pick and choose who could attend the funeral, because I didn’t specify that the services were to be private. At no point during the planning stage did anyone at the funeral home advise me of the possibility of making the services private! Next, Mr. Emerson told me three persons would be delivering tributes to my father. This was the first time I had been informed of this decision.
At the end of the services, I had planned to announce that friends and family were welcome to attend a dinner in my father’s honor at a local restaurant. Because of all the last minute surprises, I was at a loss for how to make the announcement, and there was confusion on the part of the pastor and Mr. Emerson as to who was to make the announcement. As a result, there were twelve people attending an affair arranged for 40 people. Due to the circumstances, it was necessary for me to pay as though all 40 were in attendance. (The restaurant did give me a slight discount due to the lack of attendees.)
The appreciation cards provided for mailing after the services referenced only “friends” – nothing about family. I was not consulted on the selection of sentiments in the card.
I believe funeral home put my stepsister’s wishes above mine because the president of the company (although now deceased?) used to be a neighbor of my stepsister, and his daughter, who also works at the company, was a playmate of my stepsister when she was young.
Posted: Aug 14, 2012
San Jose, California
The staff at Willow Glen Funeral Home treated my family like we were their family. they were kind, sympathetic and bent over backwards for us. if you want a small funeral home...this is it. its like being at home and not in a mortuary.
Posted: Jul 04, 2012
want to see the obituarie
Posted: Apr 26, 2013
Colorado Springs, Colorado
After suffering the loss of our mother we continued to suffer further atrocities for 3 days at the hands of an organization that leads loved ones to believe they are in some way affiliated with the VA by their name alone.
It took a small army of 5 wonderful people: Chris Dusrenne, Ron Snell, Lisa Carter, Justin Ferraro and Don Allen to pull off the most amazingly beautiful funeral in record time. Chris instantly took charge and called Ron to make it happen, then Lisa set everything up in 24 hrs. including Fort Logan National Cemetery. Justin and Don escorted our mother to her mass and burial in Denver. I almost forgot 2 more people - Ed Rottenborn the beautician who did more than just give us each a lock of mom’s hair and Hope Alvarez who assisted my sister with picture setup. You and your loved one will be cared for by a top notch organization with perfection, professionalism, and honest from the heart caring.
Words alone cannot express the gratitude my sister and I feel about Swan Law Funeral Directors and their outstanding staff. Thank you from the bottom of our hearts. Linda and Nan
Posted: Oct 18, 2016