San Juan Capistrano, California
Do not use this service. The San Juan office does not exist, it is only a number. Do not listen to the sob story of Leo B. he is being investigated. DO NOT USE THEM PLEASE. Rating -10.
Posted: Jun 09, 2013
During the loss of my mother the friendly and helpful people here made it so much easier on us and we will never forget them.
Posted: Jul 24, 2014
Ridgewood - Queens, New York
I had my Dad viewed there and the service was beyond our expectations. Vary attentive and professional.
Posted: Sep 09, 2015
Be very careful with this funeral home. They may lack honesty, and or diligence.
A year ago we lost a parent/In-Law. We used Modell because the parent's spouse was handled through them. During the arrangements ,with the owners daughter, we informed her that the Parent had changed it's mind, and instead of the full burial package, the Parent had previously decided on, the parent wanted Cremation, and a Memorial service at our Church. The Pastor had become a good friend. The Daughter worked with us on the Urn, cards and the arrangements of the remains. Yet, it appeared to us that she became preoccupied with other matters and wanted to give us over to someone else as soon as she could. On later reflection we questioned ourselves on her leaving us was due to the amount of money we were not spending.
Months passed as I went through boxes of the parent's records, gotten food poisoning, and spent weeks sipping Broth and sleeping. As we did not pay in full immediately Modell put the account into collection. While recovering I spent an hour in the morning and another in the afternoon back in the boxes. Discovering, in a bundle of old Bank records, a Customer's copy of a Forethought Funeral Insurance policy written by Modell Funeral Home.
I contacted Modell and the daughter answered. I told her what I had discovered, and her immediate response was how glad she was that she was not the person to have handled this. How that person should have checked the records. (She must have been doing something else when she spent over ten minutes checking, or she did find the records?, we do not know). She then asked to take care of the matter for us, for which I declined, having no confidence or trust in her or them.
The story continues but the above is the essentials. I still question myself on whether or not she was diligent, or if she had found the policy. Did she have a lack of memory in handling us, or was she trying to cover herself. Did she put us in collection to further gain funds and cover themselves?
What was nice, was that in the final meeting she never gave us or offer us any credit for there lack of service, Professional to the end. Oh, I forgot they messed up the cards.
Posted: Mar 05, 2015
Hello, i am the daughter of the late Alvin Wilson. you had the priviliges of rendering my father funeral(service) i am thanking you for the work that you have done for my daddy... i am looking for his wife if she is still living, currently my mother was his wife before his wife before Mrs Mary-Kate Wilson...actually i am trying to find a birth certificate and i have been running into alot of dead-ends, if you can help me i would really appreciate it my number is 954 861-9412 thanking you in advance for any information you may obtain...i got your information from his Death Certificate..thank you again, T Wilson
Posted: Dec 10, 2012