We had a horrible experience. We were given false and misleading information. I actually had to educate the young funeral director on the facts of Social Security as he was confused to the law. After they changed the amount on the invoice, they actually told me that they were sorry that it was confusing for me. Believe me, I am not confused. They are greedy and shady.
Posted: Dec 07, 2013
Colorado Springs, Colorado
We recently lost our mother due to complications after an unexpected surgery. What a shock! It was devastating. Anyone who has been through the loss of a loved one knows it is a daunting and overwhelming experience. We were all dreading the trip to the funeral home to start the process of putting mom to rest. However, Barb and the incredible staff at Swan-Law made the experience as painless as possible. The staff was professional, thoughtful and most of all genuine. Yes, guiding you through the process is their job. However, each person we dealt with was sincere, gentle and understanding.
The on-site reception room we opted to use after the memorial was perfect. It was so easy to have guests simply cross the hall to visit and share stories about mom. We were not pressured to use the room, it was simply offered. Barb also suggested a very modest menu that fit our needs perfectly.
My father is so happy with the service and attention we received, he plans on making pre-arrangements for his memorial with Swan-Law's pre-planning service. We shed plenty of tears planning mom's services, but were surprised to also share quite a few smiles and laughs at the same time. I would highly recommend using the Swan-Law for your funeral/memorial needs.
Posted: Feb 02, 2015
Spencerport, New York
Posted: Jun 16, 2012
Raritan, New Jersey
I'm so glad that I made the decision of having Anna Bongiovi help us plan and go through the funeral arrangements for my mother. The courtesy, respect and professionalism showed were outstanding to say the least. Although Anna was absent her reflection was on Eve, whom I couldn’t thank enough for making us feel as if my mom were her own. Wayne thank you for greeting our friends and families plus attending to all our needs. From the moment this process started until the end the utmost respect, reverence and care was all that was shown from this funeral home staff. Anthony thank you for taking my mom to her final resting place with such class. Thank you will never be enough to say how appreciative we are and always will be
Posted: Apr 11, 2014
West Nyack, New York
made a very sad time a little easier
Posted: Nov 17, 2013