New York, New York
Mr. Rodney Gibbs, the Director and his staff, were extremely respectful, understanding, and accommodating. I was so impressed by their professionalism, and their efficiency. In today's society, it is a blessing, to have someone treat your unfortunate circumstance with respect and regard, and not as another dollar sign. Thank You Mr. Gibbs,and your staff!!
Posted: Jul 26, 2012
Logan, West Virginia
I am astonished by just how unprofessional this funeral home truly is. I'm so glad there are other options in this small town. Compassion, professionalism, and consideration are so important during times that require their services and while attending a funeral I saw and heard the manner in which a dear loved one of the deceased was treated and I still wonder why they haven't reported them or that awful place hasn't been shut down. Not up to par with the kind of funeral home my family uses, I can't see why anyone's family would suffer through their rudeness and coldness.
Posted: May 29, 2013
Medina, New York
On behalf of 8 daughters and a mother, we want to thank Coopers and Jake Hebdon for the wonderful, very professional services provided. Jake came to the house and picked up my father. From the minute he walked in the door he made my 80 year old very comfortable. We told her he was "Jake from State Farm", she knew that commercial well. Then I found out that I actually worked with his mother and had known all about his career change and adventures in his new career. From that point on he dealt very well addressing questions and answers to my mother instead of all the girls. He answered her questions in a way she understood. She was able to make her own decision with as much time as she needed. She chose cremation but, did not want the ashes at the service. He took our special pictures to the floral shop so flowers could be arranged around them. He also contacted the Veterans associations and set up the arrangements for the military service. He even took some calls throughout the couple days with last minute questions we each had. I am disabled and can not walk or stand for only a few minutes at a time. Cooper's have an elevator which makes it very convenient for anyone with ambulation difficulties. I was able to use a cane instead of a walker or wheelchair because of the elevator convenience. The room was large and our party fit in there nicely. We felt all together. Some funeral homes have 2 small rooms and the people in the back feel separated and blocked off. In those visual ability is poor as well as hearing what people are saying. We were told by a person in attendance that this was the best funeral they have attended. I agree, my 2 brother in laws were allowed to perform the service. The floral shop owner is a long time friend of my parents. Like I said, we appreciate everything they did to make this day easier for us and they succeeded. I would recommend Cooper's Funeral Home to anyone.
Posted: Feb 13, 2014
had my mothers funeral here. name on card misspelled. Grave entoubment misplelled her name. one big cluster. never again.
Posted: Dec 20, 2012
I am writing on behalf of the family of deceased, Larry S Edwards.
I came to Chicago, from Ohio, to attend the funeral of Larry Edwards. I accompanied my family to your facility to help with the arrangements for Larry's funeral, on several occasions.
I just wanted to tell you how impressed we were with the professionalism of your entire staff. With so much involved with the loss of a loved one and then having to plan a funeral, it was so comforting to walk into your offices and leave feeling as if the funeral was one less thing we had to stress about. We felt that Gatlings would take care of not only our loved one, but our family as well. The staff at Gatlings did exactly that.
Your drivers were always on time and courteous. Your entire staff were extremely well dressed. Your facility was immaculate and all of your workers were very well organized. They were also very patient, especially at the end of the funeral when everyone was saying their goodbyes to loved ones, your driver said for us to take as long as we needed. Your drivers assisted everyone in and out of the cars, they drove as if they were carrying precious cargo. We never felt rushed or as though we were an inconvenience in any way.
Your office staff were extremely patient with my family members. We made several changes to the obituary after the draft had been printed. Your staff continually told us, 'We are here to do whatever you need, we'll take care of you.'
Our loved one, Larry Edwards, had been very sick for a very long time. When we viewed the body, everyone kept saying how peaceful he looked and what a wonderful job Gatlings had done.
We cannot thank you enough for taking care of our loved one and our family.
By the time our experience with Gatlings came to an end, we felt as though we had gained a new family.
Please share this letter with your employees. I want them to know how very much they are appreciated.
The family of Larry S. Edwards
Posted: Aug 09, 2012