Steer clear of Clines Mortuary!
Someone very close to me recently passed away. Cookie Cline was hired to do the funeral and make the arrangements, typical funeral director stuff. I should mention that my family is far from 'well-off', so we put together a pretty modest funeral and bought the casket elsewhere. We were charged nearly $9k for his services, which had to be paid in full before anything happened, forcing us to take out a loan until the insurance arrives. This was non negotiable, and he already had our loved one.
Then the night of the wake... It was held in Victoria, where the paneling on the walls is still from the 70's, end tables and desks were all water stained with the finish coming off, and the mens room was out of order. I along with numerous people heard Cookie cussing freely, being extremely condescending when asked questions, also being exceptionally rude to mothers with fussy babies or children (almost yelling), and telling jokes about his dick and circumcision. On top of all this, he began taking down flowers at 8:30 and rudely forced us to leave the funeral home at 8:37pm. ("Time to go to your cars guys. Time to go home.") That doesn't seem like a big deal until you think about the few *minutes* you have left to see someone you cared about forever.
The day of the funeral, he knowingly allowed someone to 'sneak' something into the casket without the spouses consent, which wasn't realized until later in the day after it was all said and done. Immediately after finishing services at the cemetery (which was unmowed with grass 8" tall, pallbearers nearly tripped multiple times), Cookie instructed us all to leave, citing the luncheon as his reason. He literally told someone to grab the sobbing spouses wheelchair and take her to the car because people are waiting on her.
Overall, my family paid Cookie Cline almost $9k (services only, casket not included) for an outdated, unmaintained facility where he was extremely rude and disrespectful while putting forth an unacceptably minimal amount of work or care.
All this being said, I beg you to reconsider choosing Clines Mortuary should you find yourself in a position that requires the type of services he offers... This is far from the mortuary Harold Cline operated. For the sake and dignity of your loved one, find a different funeral director. Please share this so others know what they might expect when hiring Cookie Cline.
Posted: Jun 12, 2015
I agree with B Gilreath. How can you not have a website?
Posted: May 19, 2013
Cedar Grove, West Virginia
I want to say that Roger is such a great 't think person. He was so helpful with everything. I don't think he left anything out. He even let me do a slideshow for my dad. They are all great people.
Posted: Jun 18, 2012
The worst place to deal with during this time. Its not worth all the headache, attitude and rudeness. Go somewhere more profrssional. You and your Loved one deserves better!
Posted: Apr 20, 2013
I cannot recommend this funeral home at all. The older gentleman who runs it has zero compassion. He talked about how he didn't like the job, couldn't wait to retire, showed off his new watch. The thing that really still bothers me is at the cemetery he was standing behind the navy guard handing me a flag with paperwork in hand, I don't remember the navy mans speech as I was being distracted by this sims guy leaning over his shoulder waiting for him to get done. The minute the guard handed me the flag and left there was this man handing me a flag holder and thanking me for my business. My daughter had broken down on my shoulder when the flag was presented, and I couldn't even comfort her because this guy was in such a rush to get out of there, I had to u hug my daughter to accept the paper work. Everyone noticed but because of the situation didn't intercede. It was appealing, and that's the memory Of my husbands service I'm stuck with.
I had to leave the room several times during the planning stage because of his insensitivity, and let my sister speak for me.
I looked a headstones there but was so mad at this man I decided to choose one later, and I'm glad I did. I went to wire grass memorial for the headstone and was quoted a price two and a half times cheaper and nicer then the one sims quoted me. I highly recommend speaking to wiregrass memorial before going to sims. They don't do the service but can tell you who is good or not.
Posted: May 25, 2015