Las Vegas, Nevada
My brother and I chose Desert Memorial to perform our dad's cremation since their reviews were good and their rates were low. We dealt with Kristen Anderson, and we told her to ship our dad's remains to his former Kentucky address only if they could do so prior to his memorial service. Otherwise, she was to refund the shipping charge and provide me with instructions on when and where to pick up my dad's remains.
About two (2) months after my dad's memorial service, Desert Memorial finally conducted my dad's cremation and sent his remains to his former address in Kentucky, without notifying us and against our prior instructions. They only told me about this after I inquired about it. Now, they are attempting to wash their hands of the matter, forcing us to attempt to clean up their mess, so to speak.
I would definitely recommend looking elsewhere, since no one wants to deal with this company's mistakes in addition to the pain of the loss of one's loved one.
Posted: Jan 03, 2015
My family had a terrible experience at the J Allen Hooper Funeral Home. Calls and e-mails were rarely returned, even to answer the most simple questions. The person helping us actually complained to us that he was overworked. My grandmother looked terrible at the viewing and the makeup was literally cracking off of her hands. I know it was not "her" but we ended up deciding to close the casket because they did such a terrible job. I would avoid this one at all costs.
Posted: Oct 06, 2012
West Nyack, New York
made a very sad time a little easier
Posted: Nov 17, 2013
It would be very helpful and informative to list [on the site] names and service arrangements of the
Posted: Jun 09, 2016
They did not provide the service they should have. I had a write obit and get death certificate signed. When I confronted them about the service I was told to take my father somewhere else. This was two days before the service. Obit didn't get in paper until the day before and many people didn't know about Dad's death until after the service. Nobody should be treated the way I was treated. So beware if you take your loved ones here because you'll probably get less than you bargained for.
Posted: Sep 21, 2014