Baldwinsville, New York
This review is in regards to Gates Funeral Home. I would not recommend this funeral home as I am fighting with the director over his erroneous bill. I had my husband cremated with a short private service. He is billing me for a casket, embalming, etc. This man was more interested in talking about his daughter and her problems with her husband than he was arrangements for my husband. The day of the service I paid him the cremation fee he told me in front of a witness that he would revise the bill and send it to me. I have received a bill from him for a full funeral service which never took place.
Posted: Jun 23, 2012
In reply to Joe Browne's complaint---Joe--We are sorry that you feel this way and understand your being upset. However, a funeral director can only advise a family on closing a casket. We cannot force a family to say yes to a closed casket. We are not ashamed of our work-we go farther than most would. We advise a family, but CANNOT force them to make a decision. We do what the family asks us to do after we have made our recommendations. We hope that your heart can rest in the fact that Tim is at peace.
Posted: Jul 12, 2012
I have dealt with Angel Heights Funeral Home during 2 of the worse times in my life..The passing of my mom & aunt.. All I can say is..."IF U WANT IT DONE RIGHT...CALL ANGEL HEIGHTS!!!""
Posted: Jan 28, 2013
We recently worked with the Nick Lux at the Lux Schnepp Funeral Home in Crystal. I can say nothing but FABULOUS things. In such a difficult time he and his staff were not only helpful, compassionate, but personable. They were flexible in allowing me to do my mother's makeup and helped make her look like the person we all knew. I highly recommend working with the Lux family.
Posted: Dec 24, 2012
Callous personnel, prayer cards with typographical errors that seemed to annoy them when we asked for them to correct it. Felt like they were in this business for the profit and no compassion whatsoever.
Posted: Apr 29, 2013